First Call Taker / Customer Service Representative

Blakeslee & Son Inc.
Published
July 5, 2022
Location
198 Northland Dr NE, Rockford, MI
Category
Default  
Job Type

Description

Customer Service Representative

Blakeslee and Son Inc - Rockford, MI

 

We are a family-owned and operated plumbing, heating and cooling service company for Rockford and it's surrounding communities since 1948. Blakeslee and Son is a fast paced fun and energetic workplace.

The person we are seeking for the CSR role will provide exceptional service with a smile to coworkers, vendors and customers. In addition to answering phones, the right candidate will also support the team by helping to schedule appointments.

 

SALARY:

- $12 - $15 / hour

 

SCHEDULE:

- 8 hour shift

 

BENEFITS:

- 401K

- Health Insurance

- Paid time off

 

GENERAL RESPONSIBILITIES:

- Ability to answer phones, and interact with coworkers and customers with a smile

- Ability to perform outbound calling on a regular basis

- Strong Attention to detail

- Must be able to type 35 words per minute

- Loves to talk on the phone

- Great Communication/Ability to translate customer concerns to service notes

 

EXPERIENCE REQUIREMENTS:

- Knowledge of working with multi-line phone system and head sets

- Previous Customer Service work a plus, but not required

- Ability to multitask and still complete assigned responsibilities to meet deadlines

- Knowledge of Office Suite software, including Outlook

 

EDUCATION:

- High School diploma, or GED

- Associates degree or better preferred, but not mandatory

 

SUPPLEMENTAL PAY:

- Bonus pay

- Commission pay

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